Refund and Cancellation Policy

This is a translation of the Portuguese original. Where the two differ, the Portuguese version prevails.

This Policy sets out the cancellation and refund rules for the technology products and services of 6PS MEDIA GROUP LTDA (“6PS”), CNPJ 12.829.681/0001-84. It supplements the Terms of Use and Service. Where a contract or a product’s Specific Terms set different rules, those prevail.

1. General principles

• Refunds are assessed according to the contracting model of the Service.
• Amounts matching work already carried out, periods already used, or costs already incurred with third parties are, as a rule, not refundable.
• Proven failures attributable solely to 6PS give a right to a proportional credit or refund, as set out below.
• Rights guaranteed by the Brazilian Consumer Protection Code are always preserved where they apply.

2. Subscriptions and recurring services

Applies to SaaS, licences, plans, support and operation.

2.1. The Client may cancel at any time, through the product dashboard where one exists, or by email to suporte@6ps.group. Cancellation takes effect at the end of the current billing cycle, with no further charges after that.

2.2. There is no pro rata refund of cycles already begun, unless a contract provides for one.

2.3. Plans with a minimum term or paid in advance, half-yearly or yearly, follow the cancellation conditions and any penalty set out in the Specific Terms.

2.4. Right of withdrawal: for consumer contracts entered into away from business premises, over the internet, under article 49 of the Brazilian Consumer Protection Code, cancellation requested within 7 (seven) days of contracting gives a full refund of the amounts paid.

2.5. Free trial periods may be cancelled before they end with no charge at all.

3. Projects and services on demand

Applies to development, integrations, implementation and consulting.

3.1. Cancellation before work begins: full refund of amounts paid, less costs already incurred with third parties and evidenced.

3.2. Cancellation during the work: amounts are due in proportion to the stages carried out, hours worked and costs incurred up to the cancellation date. Any excess paid is refunded.

3.3. Accepted deliveries: stages delivered and accepted, expressly or by the lapse of the review period set in the contract, are not refundable.

3.4. A deposit or scheduling fee, where a proposal provides for one, follows the rules set out there.

4. Failures attributable to 6PS

Where there is an outage or significant failure demonstrably caused by 6PS, contrary to the contracted service level, the Client may receive, under the contract: (i) correction at no cost; (ii) a proportional credit on the next cycle; or (iii) a proportional refund for the affected period.

5. Amounts paid to third parties

Costs charged by Third Party Platforms, such as cloud providers, domains, third party software licences, messaging, API, AI, payment or app store fees, follow those providers’ own policies. Where the Client pays the provider directly, any refund must be requested from them. Where 6PS passes the cost on, it is refunded only if and to the extent the provider refunds it.

6. Situations with no refund

• use of the Services in breach of the Terms of Use and Service, where that leads to suspension or termination;
• outages or blocks caused by Third Party Platforms or by the Client’s own actions;
• the Client failing to provide the information, access or approvals the work needs;
• withdrawal after the statutory period, for periods or deliveries already received.

7. How to request one

1. Send an email to suporte@6ps.group with the subject “Cancellation” or “Refund”.
2. Give the company or personal name, CNPJ or CPF, the Service or contract, the date and proof of payment, and the reason.
3. We review and reply within 10 (ten) business days.
4. Approved refunds are processed within 30 (thirty) days, through the same payment method used or by bank transfer to an account held by the payer. Card reversal times depend on the card issuer.

8. Contact

6PS MEDIA GROUP LTDA · CNPJ 12.829.681/0001-84 Rua Bananeiras, 361, Sala 101, Caixa Postal 279, Manaíra, João Pessoa/PB, CEP 58038-170, Brazil Email: suporte@6ps.group